Business Identity
Lucid Events is operated by Lucid Ent LLC, located at 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110. You can reach us on Instagram at @Lucidentnm.
Information We Collect
When you purchase a ticket or interact with our website, we may collect the following information:
- Full name
- Email address
- Phone number
- Instagram handle (optional)
- Payment information (processed securely by Stripe; we do not store card details)
- SMS opt-in consent status and timestamp
How We Use Your Information
- To process ticket purchases and deliver digital tickets
- To send event logistics and confirmation messages (if consented)
- To send promotional and marketing messages about upcoming events (if consented)
- To verify identity and manage event entry
- To display your name and Instagram profile on the public guest list (if applicable)
SMS & Text Messaging
By opting in during checkout or via our SMS sign-up form, you consent to receive automated text messages from Lucid Ent LLC (dba Lucid Events) at the phone number you provide. We offer two types of SMS communications:
- Marketing messages: Promotions, upcoming event announcements, and special offers.
- Transactional messages: Ticket confirmations, event logistics, venue updates, and check-in information.
Message Frequency Disclosure
Message frequency varies based on event schedules and your preferences. Marketing messages are typically sent no more than 4 times per month. Transactional messages (ticket confirmations, event reminders, check-in details) are sent as needed per event, typically 1–3 messages per event. Message and data rates may apply depending on your mobile carrier and plan.
Consent is not a condition of purchase. You may purchase tickets without opting in to SMS communications.
Opt-Out: You can opt out at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further texts will be sent.
Help: Reply HELP to any message for assistance, or contact us on Instagram at @Lucidentnm.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Cookies & Tracking Practices
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site usage. The types of tracking we use include:
- Essential cookies: Required for core website functionality such as checkout sessions, authentication, and form submissions. These cannot be disabled.
- Analytics cookies: Used to understand how visitors interact with our website, including page views, traffic sources, and browsing patterns. This data is collected in aggregate and does not personally identify you.
- Third-party cookies: Our payment processor (Stripe) and embedded services may set their own cookies to facilitate transactions and prevent fraud.
We do not sell your browsing data or personal information to advertisers. We do not use retargeting or behavioral advertising cookies.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your ability to use certain features of our website (such as completing a ticket purchase).
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
- Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS).
- Secure payment processing: Payment information is handled entirely by Stripe, a PCI DSS Level 1 certified payment processor. We never store, process, or have access to your full credit card number.
- Access controls: Administrative access to customer data is restricted to authorized personnel only and protected by authentication.
- Secure infrastructure: Our application is hosted on industry-standard platforms with built-in security protections, DDoS mitigation, and regular security updates.
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for the duration of the messaging relationship and for a reasonable period after opt-out for compliance purposes.
Third-Party Services
We use the following third-party services to operate our platform. These providers may process your data in accordance with their own privacy policies:
- Stripe — payment processing
- Resend — transactional email delivery
- GoHighLevel — SMS messaging platform
- Supabase — data storage
Your Rights
You have the right to:
- Request access to or deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw SMS consent by replying STOP
To exercise these rights, contact us on Instagram at @Lucidentnm.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact
- Instagram: @Lucidentnm
- Business: Lucid Ent LLC
- Address: 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110